At New Insights Counselling, accessible from https://www.newinsights.ca, protecting your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.
This Privacy Policy applies to information collected through our website, online forms, booking tools, and online communications. It does not apply to information collected offline or through other channels unless stated otherwise.
If you have questions about this Privacy Policy, please contact us at or call (416) 489-5053.
Consent
By using our website, submitting a form, booking an appointment, or communicating with us online, you consent to this Privacy Policy and agree to its terms.
Information We Collect
We may collect personal information when you:
- Fill out a contact form or consultation request form
- Book an appointment through our website or third-party booking platform
- Call, email, or otherwise contact us
- Subscribe to updates or newsletters, if offered
- Interact with our website
The information we collect may include:
- Full name
- Email address
- Phone number
- Appointment or inquiry details
- IP address
- Browser and device information
- Approximate location
- Communication preferences
Because we are a counselling practice, some information you choose to provide may be sensitive personal information. We only collect personal information that is reasonably necessary to respond to inquiries, manage appointments, provide services, and operate our website.
How We Use Your Information
We use the information collected to:
- Respond to inquiries and consultation requests
- Schedule, confirm, and manage appointments
- Provide counselling and psychotherapy-related services
- Communicate with you about your appointments or requests
- Improve website performance and user experience
- Analyze website traffic and usage patterns
- Maintain security and prevent misuse of the website
- Comply with legal, regulatory, and professional obligations
Booking Platforms and Third-Party Service Providers
Our website may use third-party platforms and service providers to support appointment booking, website hosting, analytics, communications, and related business operations. For example, appointment booking may be handled through an external booking platform.
These service providers may process personal information on our behalf only as needed to provide their services. We expect such providers to maintain appropriate privacy and security protections.
Log Files and Analytics
Like many websites, New Insights Counselling uses standard log files and analytics tools. These may collect information such as IP address, browser type, Internet Service Provider (ISP), date and time stamps, referring or exit pages, and basic on-site activity.
This information is used for website administration, trend analysis, site improvement, and performance monitoring. In general, it is not used on its own to directly identify individual visitors.
Cookies and Tracking Technologies
We may use cookies and similar technologies to remember preferences, improve website functionality, measure traffic, and better understand how visitors use our website.
You can disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
How We Share Information
We do not sell personal information.
We may share personal information with trusted third-party providers only when necessary to:
- Host, maintain, or secure our website
- Support online booking and appointment management
- Analyze website performance
- Support communications related to inquiries or appointments
- Comply with legal, ethical, regulatory, or professional requirements
We may also disclose information where required or permitted by applicable law.
Confidentiality and Limits
We understand the sensitive nature of counselling-related information. Any personal information submitted through the website will be handled with care. However, website forms, email, and general online communications may not be the best place to include highly sensitive clinical details unless specifically requested.
If you become a client, the collection, use, storage, and protection of your personal health or clinical information may also be governed by separate professional, legal, and regulatory obligations that apply to counselling and psychotherapy services in Ontario.
Third-Party Links
Our website may contain links to third-party websites or platforms. This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies before submitting personal information.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by law, regulation, or applicable professional recordkeeping obligations.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure.
Your Privacy Rights
Depending on where you live and the nature of your relationship with us, you may have the right to request access to your personal information, request corrections, withdraw consent where applicable, or request deletion where permitted by law.
To make a privacy-related request, please contact us at .
CCPA Privacy Rights (California Residents)
If applicable, California residents may have the right to request disclosure of personal information collected about them, request deletion of personal information, and request that personal information not be sold.
We do not sell personal information.
GDPR Data Protection Rights (EU/EEA Residents)
If applicable, individuals in the European Union or European Economic Area may have the right to access, correct, erase, restrict, or object to the processing of their personal data, and may have the right to data portability.
Children’s Information
We do not knowingly collect personal information through this website from children under the age of 13 without appropriate consent. If you believe a child has provided personal information through our website, please contact us and we will take appropriate steps to remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Contact Us
New Insights Counselling
110 Eglinton Ave West, Suite 303E
Toronto, ON M4R 1A3
Phone: (416) 489-5053
Email:
